Return policy
Eligibility for refund or exchange
Customers must purchase goods from ReplicaFactory.is.
The customer has 30 days from the date of delivery to return the merchandise for a refund or exchange.
All merchandise must be returned in the original condition at the time of sale, including the box and all supporting parts.
Credit method
The refund will be processed through the payment method used for the original order.
Return authorization
order number
Returned product
quantity
reasons for return
We recommend that customers record the order number and shipment tracking code as their personal records.
Refund
Please note that credit cards may take 7-30 business days.
Return merchandise transportation
Include a copy of the original invoice or detailed documentation in your return item
your name
address
contact number
Contact email
order number
Returned items and quantity
reasons for return
Returns and repairs
The returned product must be in a "saleable" state to receive a refund (determined by the return department of ReplicaFactory.is).
We are not responsible for lost or damaged returns. We recommend that you properly insure your package to prevent theft, damage or loss by the shipping carrier.
After ReplicaFactory.is receives your return, we will check and post the final product disposal. Depending on the condition of the product, a refund will be issued.
ReplicaFactory.is reserves the right to approve or reject all returns.
If you have any questions about the return process, please contact the customer service department.
Customers must purchase goods from ReplicaFactory.is.
The customer has 30 days from the date of delivery to return the merchandise for a refund or exchange.
All merchandise must be returned in the original condition at the time of sale, including the box and all supporting parts.
Credit method
The refund will be processed through the payment method used for the original order.
Return authorization
order number
Returned product
quantity
reasons for return
We recommend that customers record the order number and shipment tracking code as their personal records.
Refund
Please note that credit cards may take 7-30 business days.
Return merchandise transportation
Include a copy of the original invoice or detailed documentation in your return item
your name
address
contact number
Contact email
order number
Returned items and quantity
reasons for return
Returns and repairs
The returned product must be in a "saleable" state to receive a refund (determined by the return department of ReplicaFactory.is).
We are not responsible for lost or damaged returns. We recommend that you properly insure your package to prevent theft, damage or loss by the shipping carrier.
After ReplicaFactory.is receives your return, we will check and post the final product disposal. Depending on the condition of the product, a refund will be issued.
ReplicaFactory.is reserves the right to approve or reject all returns.
If you have any questions about the return process, please contact the customer service department.